Help

If you have any questions, please, contact us by support@hand2note.com

Help

HUD is not displayed

If you run Hand2Note with the room for the first time, HUD may not appear instantly. First of all, just try to wait 10 minutes while keeping Hand2Note and your room client open.

If HUD doesn't appear, first of all, do the following:

  1. Update Hand2Note to the latest version
  2. Disable antivirus, or add Hand2Note to exceptions list
  3. Install all the latest Windows updates
  4. Restart your computer
  5. Always run Hand2Note and poker room client as administrator

Asian rooms

If you play in one of the Chinese apps:

  1. Make sure that you have valid ASIA or PRO subscription, or your free trial is still active
  2. Make sure that you don’t run other converters simultaneously with Hand2Note
  3. If you use VPN inside the emulator, HUD’s stable operation is not guaranteed. It is recommended to use VPN in Windows if it’s necessary

Run in the following order:

  1. Restart your computer
  2. Run the required number of emulators and run the room application
  3. Run Hand2Note as administrator
  4. Wait 1 minute
  5. Restart emulators one-by-one
  6. Wait until HUD appears

PokerStars

  1. Set English language interface in the client
  2. Disable the new graphics engine by unchecking the box here:

Disable aurora engine in PokerStars

If HUD stopped working immediately after PokerStars update, it is possible that the new version of the client is not supported by Hand2Note yet. Don’t worry, the update with the support of the new version will be released within a few hours. If you want to play right now, you can temporarily roll back the PS client to the old version. To do this, follow the instructions:

  1. Go to PokerStars installation directory (Usually it is located at C:/Program Files (x86)/PokerStars)
  2. Go to backup folder
  3. Select all the files by pressing CTRL + A
  4. Copy all the files you’ve selected by pressing CTRL + C
  5. Go back to PokerStars folder
  6. Paste all the files by pressing CTRL + V, select "Replace files in destination folder"
  7. Run PokerStars using PokerStars.exe file from PokerStars folder (Not via the standard shortcut on the desktop, otherwise the client will be updated again)

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